returns
If you are not satisfied with the goods from your order, you can return them to us within 14 days without giving any reason. The product must be unused. Please note that you will have to bear the return costs yourself. Processing a return can take up to 5 days after receipt of the goods, we ask for your understanding.
To register your desired return, please write an email to fragen@studiowohnglueck.de with your order number. This will help us to process your request quickly. You will then receive all the important information about the return from us.
Please do not send returns to us without prior arrangement , otherwise our warehouse will not be able to allocate them.
Please send the goods back to us as a prepaid package and keep the delivery receipt. If possible, send the goods back to us in the original packaging including accessories. If you no longer have the original packaging, please use other suitable packaging that offers sufficient protection against possible transport damage. This will avoid any claims for damages due to damage caused by inadequate packaging.
Wall paints are excluded from returns. These are individually mixed and therefore cannot be returned.